Frequently Asked Questions
We know you have questions—because who doesn’t when it comes to tea? Here are the answers to the top questions we get asked most. If we missed anything, email us at hello@monoco.com.au or whisper into a teacup (we’ll try to hear it).
1. What is MONO + Co?
Glad you asked! MONO + Co is your destination for thoughtfully curated teas that elevate everyday moments. We connect you to artisan producers who pour passion into every leaf, so your cup is always more than just tea - it’s an experience.
2. Where are you based?
We’re proudly brewed in Sydney, Australia! Our office is where minimalism meets warmth - and the kettle is never off.
3. What types of teas do you offer?
From black and green teas to oolong, we have something for every mood and moment. Whether you’re starting your day or winding down, we’ve got your perfect cup.
4. Do you sell tea accessories?
Not yet, but stay tuned! We’re focused on finding and sharing your favourite teas first. Accessories like teapots and infusers are coming soon to help you steep like a pro.
5. Where do you ship to?
For now, we’re keeping it local within Australia. If you’re elsewhere, hang tight - we’re working on expanding faster than tea leaves unfurl in hot water.
6. How much does shipping cost?
Shipping costs depend on your location and order size, but we offer free shipping on orders over $70. It’s our way of saying, “More tea, more joy.”
7. Do you provide brewing instructions?
Absolutely! Every tea comes with brewing instructions and tasting notes from our experts - because every cup should be effortless, aromatic, and delicious.
8. Can I return or exchange my tea?
Yes - if the package is unopened. If something’s amiss, let us know within 30 days and we’ll make it right. Life’s too short for tea regrets.
9. How can I stay updated on new teas and offers?
Follow us on Instagram, Facebook, and LinkedIn (@monoco). Think of it as your curated tea friend, sharing only the good stuff (no airport rides required).
Still curious?
Email us at hello@monoco.com.au and we’ll reply faster than water boils. Thanks for choosing MONO + Co - may your teapot always be full and your moments simple and beautiful.