FAQ

Tea invites curiosity.
Here are the questions we’re asked most often. If you’re still wondering, contact us at hello@monoco.com.au - we’ll respond thoughtfully.

1. What is MONO + Co?

MONO + Co is a modern tea curator for everyday clarity.
We curate artisan-crafted cold brew teas and refined tea candies designed to deliver calm, sustained energy - never bitterness, always smooth.

Every product is made with intention, using real tea leaves and traditional expertise, reimagined for modern rituals.

 

2. Where are you based?

We’re based in Sydney, Australia.
Our approach reflects the city we call home: calm, considered, and quietly confident.

 

3. What makes MONO + Co different?

We focus on what matters and remove what doesn’t.

  • Calm, steady energy without spikes or crashes
  • Never bitter, always smooth
  • Zero sugar and no artificial flavours
  • Cold brew teas crafted for clarity and hydration
  • Tea candies that offer refined sweetness without compromise

This is tea designed to support your day, not interrupt it.

 

4. What products do you offer?

Our range includes:

  • Cold brew teas - clean, smooth, and naturally refreshing
  • Tea candies - minimalist, tea-forward, and sugar-free

Each product is crafted by experienced tea masters and selected for balance, flavour, and function.

 

5. Are your teas caffeinated?

Some are naturally caffeinated; some are not.
Our cold brew process extracts caffeine gently, resulting in a smoother, more balanced experience. Caffeine levels are clearly indicated so you can choose with confidence.

 

6. Where do you ship?

We currently ship within Australia.
International shipping is planned and will be introduced thoughtfully.

 

7. How much is shipping?

Shipping is calculated at checkout.
We offer complimentary standard delivery on orders over AUD$75.

 

8. Can I return or exchange my order?

If your product is unopened and something isn’t right, contact us within 30 days and we’ll take care of it. Quality should always feel assured.

 

9. How can I stay updated?

Follow us on Instagram, Facebook, or Tik Tok (@thecoldbrewteasociety) for new releases, rituals, and thoughtful updates.

Still have questions?

Email hello@monoco.com.au